Privacy Policy for BardWren Language Coaching
At BardWren Language Coaching, we are committed to protecting your privacy and handling your personal data with transparency and care. This Privacy Policy outlines how we collect, use, and protect the information you provide when using our site and services, including one-on-one language tutoring, group conversation classes, exam preparation (IELTS, TOEFL), business English coaching, and cultural immersion workshops.
1. Information We Collect
We collect various types of information to provide and improve our language coaching services. This includes:
- Personal Identifiable Information (PII): This may include your name, email address, phone number, physical address, and payment information when you register for a course, make a purchase, or contact us.
- Demographic Information: Such as your age, gender, nationality, and language proficiency levels, which helps us tailor our coaching services to your needs.
- Usage Data: Information about how you interact with our site, including pages visited, time spent on pages, and engagement with specific features. We may collect IP addresses, browser types, and operating system details.
- Communication Data: Records of your communications with us, including emails and chat logs, to assist with customer support and service improvement.
- Academic and Progress Data: Information related to your language learning progress, test scores, homework submissions, and feedback from instructors to monitor your development and adapt our teaching methods.
2. How We Use Your Information
We use the collected information for the following purposes:
- To Provide Services: Delivering one-on-one tutoring, group classes, exam preparation, and cultural immersion workshops. This includes scheduling, class management, and providing study materials.
- To Personalise Your Experience: Tailoring our coaching methods, content, and recommendations based on your learning style, proficiency, and goals.
- For Communication: Sending important updates, course notifications, billing information, and responding to your inquiries.
- For Improvement and Development: Analysing usage data to enhance our services, develop new courses, improve site functionality, and ensure a better user experience.
- For Marketing: With your consent, we may send you information about new courses, promotions, or special offers that might be of interest to you. You can opt out of these communications at any time.
- For Security and Legal Compliance: Protecting our site and users from fraud, ensuring the security of our systems, and complying with applicable laws and regulations.
3. Data Sharing and Disclosure
We do not sell, trade, or otherwise transfer your Personal Identifiable Information to outside parties without your consent, except in the following limited circumstances:
- Service Providers: We may share data with trusted third-party service providers who assist us in operating our site, conducting our business, or serving you, such as payment processors, IT support, and analytics providers. These parties are contractually obligated to keep your information confidential and use it only for the purposes for which we disclose it to them.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal data may be transferred as part of the transaction. We will notify you via email or a prominent notice on our site of any such change in ownership or control of your personal information.
4. Data Security
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. These include:
- Encryption: Using SSL/TLS encryption for data transmission to protect sensitive information.
- Access Control: Restricting access to personal data to only those employees, contractors, and agents who need to know that information in order to operate, develop, or improve our services.
- Regular Audits: Conducting periodic security assessments and reviews to identify and address potential vulnerabilities.
5. Your Data Protection Rights
Under GDPR and other applicable data protection laws, you have the following rights concerning your personal data:
- Right to Access: You have the right to request copies of your personal data held by us.
- Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- Right to Erasure (Right to be Forgotten): You have the right to request that we erase your personal data, under certain conditions.
- Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
- Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
- Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using the contact details provided below.
6. Cookies and Tracking Technologies
Our site uses cookies and similar tracking technologies to enhance your browsing experience, analyse site traffic, and personalize content. Cookies are small files stored on your device that help us remember your preferences and previous activities.
- Essential Cookies: Necessary for the operation of our site, enabling core functionalities like security, network management, and accessibility.
- Analytical/Performance Cookies: Allow us to recognise and count the number of visitors and see how visitors move around our site. This helps us improve the way our site works.
- Functionality Cookies: Used to recognise you when you return to our site, enabling us to personalise our content for you.
- Targeting Cookies: Record your visit to our site, the pages you have visited, and the links you have followed. We will use this information to make our site and the advertising displayed on it more relevant to your interests.
You can choose to disable cookies through your browser settings, but this may affect the functionality of our site.
7. Third-Party Links
Our website may contain links to third-party websites that are not operated by us. We have no control over, and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We strongly advise you to review the Privacy Policy of every site you visit.
8. Children's Privacy
Our services are not intended for individuals under the age of 16. We do not knowingly collect personal identifiable information from children under 16. If we become aware that we have collected personal data from a child under 16 without verifiable parental consent, we will take steps to remove that information from our servers.
9. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
10. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
BardWren Language Coaching
315 Falconry Lane, Suite 4B
Oxford, Oxfordshire, OX2 6HH
United Kingdom